Back room services

As the financial year begins to draw to a close the normal events and reminders start to pop in to our inboxes. The joys of the annual stock take, reminders about completing mandatory training and the requirements to complete career conversations ( Appraisals) with staff all signify this time of the year as much as the first mince pies in the shops indicate the coming of Christmas.

Most of my blogs focus on our operation team and responses to incidents but I thought perhaps I should look at the "backroom" services. these are essential to the running of a large organisation like ours their hard work and support behind the scenes enables us to respond and deliver high quality patient focussed care.

So who do we start with? I think our scheduling team who are tasked with getting the correct people in the right place to provide 24/7 cover are a core function. Wait.... what's that the fleet team ensuring we have vehicles for staff to go on. NO.. No ... our stores team ensuring that our staff have drugs and consumables to use once deployed to a shift and on a vehicle. The HR team for recruiting those staff in the first place.......the research team  for ensuring we are using best evidence based practice running alongside the Clinical team who work with all our local stakeholders to develop care pathways and also contribute to national programs. What about our resilience team who ensure we are able to respond to significant or major incidents, provide expert support and ensure we can continue to deliver business as usual during significant incidents. We also have a 24/7 logistics desk which a "one stop shop" for accessing our backroom teams out of hours. Alongside this like any normal business we have a procurement team, finance team, payroll, and all the normal everyday administration functions, all of whom contribute to the day to day running of SWASFT and delivery of patient care.

As you can see this is just the tip of the iceberg of the teams that ensure operations can deliver the  clinical care to our patients. If I have not mentioned your team directly I apologise.

I have not mentioned our clinical hubs, 111 and the urgent care service which all form part of the SWASFT family delivering care to the residents and visitors to the south west.

The other thing the end of the financial year tends to signify is the start of the holiday seasons and the associated increase in population and call volume.

Just in case your wondering 281 days until Christmas!!!!!

Stay safe

What do we do in a day?

After the excitement of the past few weeks it's back to the main day job this weekend.
So as the Operational Officer, Duty Officer for East Dorset, what have I been up to during my shifts?
Friday morning  handover from the night officer a few minor things to be aware of. Vehicle daily inspection to ensure it is road worthy and has all the necessary equipment,  supplies and drugs and then preparation for our division daily conference call at 0800 our.

This call looks at each sectors performance , potential issues for the day including hospital bed states and handover delays. It also looks at staffing and possible influences from the weather or local events. As I had been off for a few days, once the call was over I had the chance to wade through my inbox and deal with any matters arising.

Then it was a trip to the other two stations in our sector and also the two acute hospitals.

I was then tasked to a incident on the beach and there was great patient focused , multi agency working between the ambulance service, police, coastguard and fire and rescue to bring the incident to a positive closure.

The afternoon became busier with some stacked calls and several vehicles at hospital leading to some  handover delays. A call letting me know a member of staff had gone sick and  regular monitoring of handover times and incidents bought the day to close. Handover to the night ops officer and the sector looks in a good position.

Saturday saw me covering the 1100 - 2100 shift lots going on in the patch including premier league football. After checking my vehicle and a trip down to the local acute hospital it was back to Bournemouth Station and  a productive day with an appraisal completed and written up, several minor problems around the patch easily sorted. A DATIX (adverse incident) investigated and closed with feedback to the the crew.Also mobilised to three incidents. Unfortunately I was then unavailable as the vehicle I was using developed a defect. Whilst waiting for the duty fitter to arrive I continued to monitor the hospital handover times and dealt with a couple of other problems by phone.

Handover to the night DO was done with little to pass over other than he was going to have to swap vehicles not the greatest of starts to his shift

As you can see a varied mix of things we do on a day to day basis. No two days are the same and each shifts presents a variety of challenges to deal with.

Back in today 1100 -2100 again so let's see what today brings.

Stay safe 

Commander Courses

This week I have been in Exeter at the Ambulance Special Operations Centre, home to one of  our Hazardous Area Response Teams and the Emergency Preparedness, Response and Recovery directorate of the trust.
Over the five days I attended the trusts new Operational, Tactical and Strategic training courses. These courses are designed to ensure all staff who may be called upon to perform a commanders role at an incident are suitably trained and have proved their competence against the national occupational standards. However this is only the start as all commanders will need to show continual professional development by attending both live and table top exercises, pre-planned events and live incidents.

In the normal way the days use sessions of interactive learning , group tasks and scenarios to develop your ability and develop key skills. Competency is assessed both using the scenarios and tests. The first two days are the Operational commanders course followed by two days of the Tactical Commanders course and finally the Strategic Commanders day. Although these roles vary in their focus at an incident the underlying principles used are the same. These core skills and processes can be used at any incident and are scaleable depending on the nature, type and complexity of the incident being dealt with.
The courses are being taught over the next eighteen months and the trust have been lucky to secure a highly experienced and respected tutor to deliver this training. All in all a great week with lots of learning, shared experiences and development. Courses of this type and development of the trusts commanders can only lead to improved patient care.

Thanks to everyone involved over the whole week.


Day one of the Operational Commanders Course

As always stay safe.

Exercise "Dolphin"

Bit of a busy week this week. I finished my three nights on Monday morning then met Rich Coleman from Dorset And Wiltshire Fire And Rescue in the afternoon for a final run through and check of things before Exercise Dolphin. Then down to the venue to set up the room.
After all the planning and preparation the big day had arrived. Tuesday morning saw myself and Rich at the port of Poole bright and early, by eight thirty we  had fifteen of the exercise participants already arrived and networking.

Exercise Dolphin was a table top exercise organised by the Poole Harbour Islands Safety Group to evaluate the National Trust's plans for dealing with a significant incident on Brownsea Island and also the emergency services and other agencies response to the incident. The exercise bought together representatives from all of the inhabited islands in the harbour, Poole Harbour Commissioners, local marine contractors, Perenco, Poole Borough Council, Dorset Police , South Western Ambulance Service, Dorset And Wiltshire Fire and Rescue, Dorset Civil Contingencies Unit, Dorset Wildlife Trust, passenger boat operators and representatives from the National Trust's Operational Risk Team. In total we had over thirty participants in the day and the depth of knowledge and experience in the room led to interesting and informed discussions.

The participants were split in to syndicates for the day and presented with the scenario and injects, they were then given tasks and asked to manage the incident using existing plans and using the Joint Emergency Service Interoperability Program principles. The day was well received and met the aim and objectives set during the planning stages. There were lots of learning points and suggestions throughout the day and these have been captured along with debrief documents from all participants. All this information will be correlated and an exercise report produced with suggestions for improvements and action points.

Thank you to everyone involved in the day I felt it was great success. It has been suggested we should have an exercise like this every two or three years.......

Networking before the exercise started.
   Group work and discussion with lots of                                                                                                     information to consider.

  Syndicates hard at work.


Tuesday saw me assisting the Paramedic Science Faculty at Bournemouth University with interviews for prospective students for the degree starting in September. An interesting day and I was impressed with the high calibre of the candidates.

Wednesday and Thursday saw me back at my normal day job covering the Operational Commander role for East Dorset on days. Lots of bits and pieces to deal with to ensure the sector performs including some hospital delays and two significant road traffic collisions.

Next week see me in Exeter on our trusts updated Operational and Tactical commanders courses.

Stay safe.

A mixed bag

After a hectic week at home, this weekend sees me covering nights. Last night saw me attending a variety of incidents to support the crews in the local area.

Next week sees the Poole Harbour Islands Safety Group table top exercise, this is  the culmination of several months of planning and work by the directing team. All the last minute preparations have been done so hopefully there is nothing we have forgotten.I will let you know how it goes next week.
I also have all my pre- course learning ready for my Operational and Tactical Commander recertification course in a fortnight , a bit of light bed time reading.

As I am sat here writing this we are already well in to the month of February and on the south coast where I live there are already signs of spring and its a lovely sunny afternoon.It is half term this week and there seem to be plenty of visitors around and soon we will be welcoming visitors for Easter and then the summer season. Time flies!! Two thing this also means is the start of the speedway season and Poole Quay Bike nights yeah!!!

More and more emergency and voluntary services are using social media to inform the public what they are up to day to day. I follow several of the local road police units and individual officers and whilst it encouraging to see the number of arrests made for drink driving and drug driving it is also worrying to see how apparently common theses crimes are. Throw in mobile phone offences, speeding and driving without insurance or without a licence and the trend looks even worse. I hope some of this is down to the higher level of publicity being achieved through the use of social media. This publicity will however hopefully get the message across that you stand a high chance of getting caught if you are up to no good.

Both the picture below are from Dorset Road policing units today!

81mph in a 50 limit will see this driver off to court

A positive drugs test saw this driver off to custody

It is great to see critical care being provided by the Doctors and Critical Care Paramedics of the Dorset and Somerset Air Ambulance during the hours of darkness when the helicopter is not able to fly. Swapping the the big yellow helicopter for four wheels sees the team bringing all their skills and procedures to patients across the county, this can only lead to improved patient care and outcomes Nice to catch up with last nights team at the local hospital.

Please remember that Air Ambulances in the UK are entirely funded by voluntary contributions so if you are able to help please donate to keep these vital services in the air.

As it says on the tin..........

Until next week stay safe.

Liasion working

This weekend sees me on nights covering the ops officer shifts for East Dorset. Cold weather has hit the south coast with low temperatures both during the day and overnight. We have even had a flurry of the white stuff and guess what ... so far the world has not come to a grinding halt.

As you will have seen from last weeks blog my daughter had her first job interview earlier this week. I am please to say she was successful and will be starting work in July as a diagnostic radiographer once she has completed her university course and becomes HCPC registered.

As any one who has seen the news , read a newspaper or been exposed to social media the NHS is making headlines for all the wrong reasons. I think it is important to acknowledge the hard work and dedication shown by staff at every level and in every directorate across the whole of the NHS. This continued hard work ensures that patients continue to receive high levels of care despite  the huge pressures faced on a daily basis. There is  always talk of winter pressures and it is being reported that demand on NHS services this winter is the highest it has ever been, however this follows a sustained period of pressure and high bed occupancy over the previous year.

From my perspective as a operations officer dealing with handover delays, as a team in East Dorset this has been something we have to deal with throughout the year to a varying degree. Close liaison with our two local acute hospitals, new ways working and regular meetings all mean that we work together to reduce delays and improve patient care.

One night down two more to go off to bed now.

Stay safe.

Social media a positive

After a weekend away at  Butlins Minehead for  Giants of Rock (If you like rock music this is a great weekend) I have had a few more  days leave.

After the 21st birthday celebrations last month my daughter is now feeling very old and adult as she has sent off her first job application. Interview next week so fingers crossed.

As some of you may know I am involved in the planning of a table top exercise for the Poole Harbour Islands Safety Group. The scenarios are all completed and the invites have been sent out. The countdown to the exercise is beginning and I will bring you more about how it goes.

The past few days have seen some very high tides and strong winds and  there have been several flood warnings for the coastal areas of Dorset. Publicising these warnings shows the benefits of social media alongside the more normal methods of alerting the public and responders.
Social media seems to have become s become a necessity for many people. News is now available to us 24 hours a day in the palm of your hand. It is also, almost instant reporting unlike having to watch television news or buy a newspaper. This can lead to information being available to us unexpectedly which you may unprepared for. This information can also be biased or unreliable depending on the source. The old adage that Sky News could have a film crew on scene at most incidents in 20 minutes has now been overtaken by Facebook Live, and video posting to a multitude of media platforms.

Social media can be used to good effect as can be seen from the many Facebook, Twitter profiles and blogs by many agencies  responders and organisations.

                      

Stay safe